Indosat eSIM isn’t available for online activation yet. Learn why, and discover better travel eSIM options in Indonesia—like Telkomsel and XL from Balisim.com.
What is Indosat eSIM?
Indosat’s eSIM is a digital SIM product for compatible smartphones that lets users connect to local networks without needing a physical SIM card. It’s a convenient choice for travelers—offering quick setup, no SIM swaps, and local data plans.
However, Indosat eSIM is currently not available for online purchase or activation. That means travelers must go to a physical Indosat outlet to activate their eSIM.
Why You Can’t Get Indosat eSIM Online
There are three main reasons:
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Offline-only registration
Indonesian law requires SIM cards to be registered with a valid ID (e.g., passport) and a real-time selfie. Indosat hasn’t enabled online document uploads, so users must register in person. -
No integration with online resellers
Unlike Telkomsel and XL, Indosat hasn’t partnered with platforms like Balisim.com to provide remote activation or QR delivery. -
Compliance and readiness
Indosat appears to be taking extra steps to comply with telecom regulations before enabling digital onboarding.
Better Alternatives for Travelers: Telkomsel and XL eSIM
Until Indosat supports online sales, the best eSIM options for travelers to Bali and Indonesia are Telkomsel and XL Axiata. Both are available instantly on Balisim.com.
Telkomsel eSIM – Best for Coverage
Telkomsel offers the strongest and widest network in Indonesia, covering even remote areas like Ubud, Nusa Penida, and Sumba. Speeds are fast and stable—ideal for streaming, video calls, and uploading travel content. Plans available on Balisim range from 21GB to 70GB, valid for 30 days.
Downsides:
Telkomsel is slightly more expensive, and if the eSIM is inactive for a few days, it may require reactivation.
XL Axiata eSIM – Best for City Use
XL performs very well in southern Bali—especially in Denpasar, Canggu, Seminyak, and Uluwatu. It’s more affordable than Telkomsel and comes with user-friendly access to the “myXL” app for balance checks and top-ups.
Downsides:
Coverage outside main cities can be weaker, especially in rural or mountainous regions.
Indosat eSIM – Still Worth Considering (If You're in No Rush)
Indosat’s plans are budget-friendly and work well in many tourist areas like Bali, Lombok, and Labuan Bajo. It’s a good option for short stays or light users—if you're willing to activate offline.
The main drawback is the complete lack of online availability, which makes it impractical for travelers needing internet immediately upon arrival.
Final Tip for Travelers
If you want mobile internet as soon as your flight lands, choose Telkomsel or XL eSIMs from Balisim.com. They’re fast, easy to activate, and designed specifically for international visitors.
We’ll keep you updated once Indosat eSIM becomes available for online purchase.
