Refund Policy for Balisim.com
At Balisim.com, customer satisfaction is our priority. Our refund policy is designed to address specific issues that may arise with your eSIM purchase. Please review the following terms:
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Damaged or Unscannable QR Code
If your eSIM QR code is damaged or cannot be scanned, we will replace it with a new eSIM at no additional cost. -
System Registration Failure
If your eSIM cannot be activated due to a registration failure on our system, we will provide a 100% refund of your payment. -
Device Contract Restrictions
If your eSIM does not work because your phone is under a contract with your home country and you become aware of this after purchase, we will refund 50% of the purchase price. -
Device Incompatibility with eSIM
If your phone does not support eSIM, we cannot provide a refund. However, you may exchange your eSIM for a physical SIM card at one of our partner booth locations.
For any refund or exchange requests, please contact our customer support team and provide the necessary details of your purchase.
